Lister Langley Limited Privacy Policy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

This privacy policy does not apply to any third-party websites that may have links to our own website.

Clients of this firm should read this policy alongside our general terms of business, which provide further information on confidentiality.

Who are we and what do we do?

Lister Langley Limited is a limited company, authorised and regulated by the Solicitors Regulation Authority under number 637181

We collect, use and are responsible for certain personal data about you. When we do so, we are subject to the UK, general data protection regulation (UK, GDPR).

Our services and website are not aimed specifically at children. If you are a child and want further information about how we might use your data, please contact us (see ‘How to contact us’ below).

Key terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our: Lister Langley Limited - company number 0923005 trading as Lister Langley Solicitors
Our Data Privacy Manager: Mark Lister.
Contact details: Please see ‘How to contact us‘ below.
Personal data: Any information relating to an identified or identifiable individual
Special category personal data: Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; genetic and biometric data; and data concerning health, sex life or sexual orientation.
Data subject: the individual who the personal data relates to.

Personal data we collect about you

The table below sets out the personal data we will or may collect in the course of advising and/or acting for you:-

This personal data is required to enable us to provide our service to you. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you.

How your personal data is collected

We collect most of this information from you. However, we may also collect information:

from publicly accessible sources, eg Companies House or HM Land Registry;
directly from a third party, eg:
- sanctions screening providers;
- credit reference agencies;
- client due diligence providers;
from a third party with your consent, eg:
- your bank or building society, another financial institution or advisor;
- consultants and other professionals we may engage in relation to your matter;
- your employer and/or trade union, professional body or pension administrators;
- your doctors, medical and occupational health professionals;
via our website - we use cookies and similar technologies on our website (for more information on cookies, please see our cookie policy
via our information technology (IT) systems, e.g. case management, document management and time recording systems;
through automated monitoring of our website and other technical systems such as our computer networks and connections, communications systems, email and instant messaging systems.

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a proper reason for doing so, eg:

to comply with our legal and regulatory obligations;
to fulfil our contract with you or to take steps at your request before entering into a contract;
for our legitimate interests or those of a third party; or
you have given consent – where we need your consent, we will ask for it separately of this privacy policy, and you can withdraw consent at any time.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. You have the right to object to processing based on legitimate interests. We must then stop the processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is required to establish, exercise or defend legal claims.

The table below explains what we use (process) your personal data for and why:-

Where we process special category personal data (see above ‘Key terms’), we will also ensure we are permitted to do so under data protection laws, eg:

• we have your explicit consent;

• the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent;

• the processing is necessary to establish, exercise or defend legal claims.

The above table does not apply to special category personal data, which we will only process with your explicit consent.

Marketing

We may use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.

We have a legitimate interest in processing your personal data for promotional purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. Where this is not the case, we will always ask for your consent.

We will always treat your personal data with the utmost respect and never sell OR share it with other organisations for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

contacting us at info@listerlangley.co.uk
using the ‘unsubscribe’ link in emails

We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell it to or share it with other organisations for marketing purposes.

Who we share your personal data with

We routinely share personal data with:

third parties we use to help deliver our services to you, eg providers of our case management and finance system, IT service providers including cloud service providers such as data storage platforms, shared service centres and financial institutions in connection with invoicing and payments;
professional advisers or experts who we instruct on your behalf or refer you to, eg barristers, medical professionals, accountants, financial advisors, tax advisors or other experts;
companies providing services for money laundering checks and other crime prevention purposes and companies providing similar services, including financial institutions and credit reference agencies;
other third parties where necessary to carry out your instructions, eg your mortgage provider or HM Land Registry in the case of a property transaction or Companies House;
credit reference agencies;
our insurers and brokers and our SRA compliance consultants;
external auditors, eg in relation to ISO accreditation and the audit of our accounts;
our banks.

We only allow these organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We ensure all outsourcing providers operate and a service agreements that are consistent with our legal and professional obligations, including in relation to confidentiality.

We or the third parties mentioned above may occasionally also share personal data with:

• our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations

• our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations

• law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations

• other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition or asset sale or in the event of our insolvency—usually, information will be anonymised but this may not always be possible and the recipient of any of your personal data will be bound by confidentiality obligations

If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).

Where your personal data is held

Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see ‘Who we share your personal data with’).

Some of these third parties may be based outside the UK. For more information, including on how we safeguard your personal data when this occurs, see below: ‘Transferring your personal data abroad’.

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it was collected or as required by law.

As a general rule, we will keep your personal data for at least seven years from the conclusion of your matter, in case you, or we, need to bring or defend any complaints or claims. However, different retention periods apply for different types of personal data and for different services eg:

• we will need to keep information relating to a trust for the duration of that trust and for a minimum of seven years thereafter;

• in probate matters where there is a surviving spouse or civil partner, personal data may be retained until the survivor has died, to deal with the transferable inheritance tax allowance;

• wills and related documents may be kept indefinitely;

• deeds related to unregistered property may be kept indefinitely as they evidence ownership;

• where the matter involves a child, we will keep information for an appropriate period after the child turns 18.

Following the end of the relevant retention period, we will delete or anonymise your personal data

Transferring your personal data abroad

It is sometimes necessary for us to transfer your personal data outside the UK, this may include countries which do not provide the same level of protection of personal data as the UK.

We will transfer your personal data outside the UK only where:

• the UK government has decided the recipient country ensures an adequate level of protection of personal data (known as an adequacy decision); or

• there are appropriate safeguards in place (eg standard contractual data protection clauses published or approved by the relevant data protection regulator), together with enforceable rights and effective legal remedies for you; or

• a specific exception applies under data protection law.

You can contact us (see ‘How to contact us’ below) if you would like a list of countries benefiting from a UK or European adequacy decision or for any other information about protection of personal data when it is transferred abroad.

Your rights

You have the following rights, which you can exercise free of charge:-

Access: The right to be provided with a copy of your personal data

Rectification: The right to require us to correct any mistakes in your personal data

Erasure (also known as the right to be forgotten): The right to require us to delete your personal data in certain situations

Restriction of processing: The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data

Data portability: The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations

To object: The right to object:

at any time to your personal data being processed for direct marketing (including profiling);
in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests unless we demonstrate compelling legitimate grounds for the processing which override your interests or for establishing, exercising or defending legal claims.

Not to be subject to automated individual decision-making: The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

The right to withdraw consent: If you have provided us with a consent to use your personal data you have a right to withdraw that consent at any time. You may withdraw consents by contacting us (see ‘How to contact us’ below).Withdrawing consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

If you would like to exercise any of those rights, please:

complete a data subject request form—available upon request at info@listerlangley.co.uk
email, call or write to us, see below: ‘How to contact us’; and
provide enough information to identify you (eg your full name, address and client or matter reference number) and any additional identity information we may reasonably request from you;
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
let us know what right you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have implemented appropriate technical and organisational security measures to keep your personal data confidential and secure from unauthorised access, use and disclosure. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

We require our business partners, suppliers and other third parties to implement appropriate security measures to protect personal data from unauthorised access, use and disclosure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Cookies

Statement on the use of cookies, the analysis of usage data and the use of analysis tools

We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects (together “cookies”) to identify your interests and particularly popular areas of our website and use this information to improve its design. For the same purposes we use the analysis tool Google Analytics; cookies may also be used here.

1. Functions and use of cookies

a) Cookies are small files that are placed on your desktop, notebook or mobile device by a website you visit. From this we can, for example, recognise whether there has already been a connection between your device and our website, or other settings you prefer. Cookies may also contain personal data.

b) By using our website, you agree to the use of cookies.

You can also visit our website without consenting to the use of cookies. This means that you can refuse such use and delete cookies at any time by making the appropriate settings on your device. This is done as follows:

i. Most browsers are pre-set to automatically accept cookies. You can change this setting by activating the setting *do not accept cookies* in your browser.

ii. You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.

iii. Like the use of cookies, their rejection or deletion is also linked to the device used and also to the browser used in each case. You must therefore reject or delete the cookies separately for each of your devices and, if you use several browsers, also for each browser.

c) If you decide against the use of cookies, it is possible that not all functions of our website are available to you or that individual functions are only available to you to a limited extent.

d) We categorise cookies as follows:

i. Essential

These cookies are absolutely necessary for the functions of the web pages.

ii. Functional

These cookies facilitate the operation and improve the functions of the web pages.

iii. Performance

These cookies collect information about how you use our website.

iv. Third-party cookies

These cookies are set by third parties, e.g. social networks such as LinkedIn, Facebook and Twitter.

2. Analysis of usage data; use of analysis tools

a) We would like to tailor the content of our website as precisely as possible to your interests. In order to identify usage preferences and particularly popular areas of the website, we use Google Analytics.

b) When using analysis tools, data may be transferred to servers located in the USA and processed there. Please note the following: In the USA, the European Union considers that there is no “adequate level of protection” for the processing of personal data in accordance with EU standards. However, this level of protection can be replaced for individual companies by certification according to the “EU-U.S. Privacy Shield”.

c) If you do not want us to collect and analyse information about your visit to our website using the analysis tool mentioned above, you can object to this at any time with effect for the future (“opt-out”).

We implement your objection by setting an opt-out cookie in your browser.

This cookie is only used to associate your objection. Please note that for technical reasons, an opt-out cookie only works in the browser in which it was set. If you delete the cookies or use a different browser or device, please opt-out again.

d) Below you will find information on the providers of the analysis tool we use and the respective opt-out options:

i. Google Inc. (“Google”):

Google is certified according to the EU-U.S. Privacy Shield.

You can prevent the transfer of your data and its collection and processing by Google. Google informs about this via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Analytics

Like most websites, We make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. we use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your personal data. If you have a question or complaint about our use of your personal data, please contact us in the first instance – see ‘How to contact us‘ below. We hope we will be able to resolve any issues you may have.

You may also have the right to lodge a complaint with the Information Commissioner (the UK data protection regulator). For more information, the supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113 or please contact us if you would like further information.

Changes to this privacy policy

This privacy policy was first published on 24 May 2018 and last updated on 7 November 2024.

We may change this privacy policy from time to time. When we do, we will publish the updated version on our website and ask for your consent to the changes if legally required

Updating your personal data

We take reasonable steps to ensure your personal data remains accurate and up to date. To help us with this, please let us know if any of the personal data you have provided to us has changed, eg your surname or address—see below ‘How to contact us’

How to contact us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise, a right under data protection law or to make a complaint.

Our contact details are shown below:

Data Privacy Manager: Mr Mark Lister

Address: Belgrave House, 2 Winner Street, Paignton, Devon, TQ3 3BJ

Email: mark@listerlangley.co.uk or info@listerlangley.co.uk

Telephone: 01803 896820

Do you need extra help?

If you would like this policy in another format (for example audio, large print, braille) please contact us (see ‘How to contact us’ above).